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Nothing was ordered and no payment was made.","accentColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","capturedAt":"2026-10-18T19:44:14.880568+00:00","journeyFamilyId":"checkout","familyName":"Checkout","catalogRole":"primary","goal":"Take the items already in the shopping bag forward through checkout towards choosing how to pay","captureStatus":"complete","userGoalStatus":"sampled","variant":{"account_state":"unknown"},"boundary":{"kind":"none","rationale":"The order never left the bag. The bag, its fee breakdown and the coupon outcome were fully read, but 'Proceed to Payment' reproducibly opened a promotional product listing instead of any checkout step, so address confirmation, delivery mode and the payment-options screen were never reached and nothing was paid. Task grouping: standalone. The episode starts at the app's own launch and settles on the shopping root, from which a reader can begin the task; the customer's intended outcome is to carry an already-filled bag towards paying. Reviewing the totals and checking the coupon options are prerequisites of that single goal rather than separate journeys, and the two Proceed attempts plus their recoveries are the same attempt continuing, so the whole path is one independent task that ends unmet at the bag.","boundary_occurrence_id":null,"recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"missing":null,"previewLimit":3,"previewCount":3,"lockedStepCount":7,"isPremiumView":false,"steps":[{"id":"checkout_step_00","position":1,"title":"Open the app","role":"entry_context","timestampSeconds":0,"isPublic":true,"isPreview":true,"isLocked":false,"screenshotUrl":"/api/v1/assets/product_asset_62daaf9b896ffedff3d08ed3","screenSlug":"com-ril-ajio--screen_3528daf68cbbb443867dc30c","clickMarker":null,"motionFrameUrls":[],"motionIntervalMs":null,"motionVideoUrl":null,"motionPosterUrl":null,"motionKind":null,"motionRange":null,"groupedActionCount":1},{"id":"checkout_step_01","position":2,"title":"Open the bag from 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