{"/apps/com-ril-ajio":{"id":"app_03ba181d6c6c179fac7f","slug":"com-ril-ajio","name":"AJIO","description":"","brandColor":"#64748b","iconUrl":"https://www.flownato.com/design/icons/ajio.webp","categorySlug":"commerce","categoryName":"Commerce","platform":"Android","version":null,"lastRiddenAt":"2026-10-18T19:44:14.880568+00:00","releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","knowledgeRevisionId":"knowledge_revision_b8a7740aacb84d5fad222e5f9996cc4c","counts":{"journeys":7,"screens":24,"elements":175},"journeys":[{"id":"checkout","slug":"com-ril-ajio--checkout","title":"Checkout","description":"Taking a bag that already holds two products forward towards payment: opening the bag from Home, reading the full price breakdown, checking the only offered coupon, and pressing Proceed to Payment. Checkout never opened. Both attempts at Proceed to Payment landed on an unrelated promotional product listing instead of address, delivery or payment options, and the bag was left unchanged at ₹2,923 payable. Nothing was ordered and no payment was made.","accentColor":"#64748b","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","capturedAt":"2026-10-18T19:44:14.880568+00:00","userGoalStatus":"sampled","variant":{"account_state":"unknown"},"goal":"Take the items already in the shopping bag forward through checkout towards choosing how to pay","boundary":{"kind":"none","rationale":"The order never left the bag. The bag, its fee breakdown and the coupon outcome were fully read, but 'Proceed to Payment' reproducibly opened a promotional product listing instead of any checkout step, so address confirmation, delivery mode and the payment-options screen were never reached and nothing was paid. Task grouping: standalone. The episode starts at the app's own launch and settles on the shopping root, from which a reader can begin the task; the customer's intended outcome is to carry an already-filled bag towards paying. Reviewing the totals and checking the coupon options are prerequisites of that single goal rather than separate journeys, and the two Proceed attempts plus their recoveries are the same attempt continuing, so the whole path is one independent task that ends unmet at the bag.","boundary_occurrence_id":null,"recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","taxonomy":[{"name":"Buying products","role":"primary","termKey":"commerce_finance.purchasing_ordering.retail","parentTermKey":"commerce_finance.purchasing_ordering"}],"primaryTaxonomy":{"name":"Buying products","role":"primary","termKey":"commerce_finance.purchasing_ordering.retail","parentTermKey":"commerce_finance.purchasing_ordering"},"flowPatterns":[{"name":"Buying products","role":"primary","termKey":"commerce_finance.purchasing_ordering.retail","parentTermKey":"commerce_finance.purchasing_ordering"}],"catalogRole":"primary","journeyFamilyId":"checkout","familyName":"Checkout","familyGoal":"Take the items already in the shopping bag forward through checkout towards choosing how to pay","familySummary":"Taking a bag that already holds two products forward towards payment: opening the bag from Home, reading the full price breakdown, checking the only offered coupon, and pressing Proceed to Payment. Checkout never opened. Both attempts at Proceed to Payment landed on an unrelated promotional product listing instead of address, delivery or payment options, and the bag was left unchanged at ₹2,923 payable. Nothing was ordered and no payment was made.","parentJourneyFamilyId":null,"parentJourneyFamilyIds":[],"isFree":true,"captureStatus":"complete","screenCount":10,"previewCount":3,"lockedScreenCount":7,"previewScreens":["/api/v1/assets/product_asset_62daaf9b896ffedff3d08ed3","/api/v1/assets/product_asset_13908b38c3c81d43a36f8696","/api/v1/assets/product_asset_584f9b86ec923706d962b7f6"],"previewLabels":["Open the app","Open the bag from Home","Review what is in the bag"],"routeSlug":"checkout","canonicalPath":"/flows/com-ril-ajio/checkout","branches":[],"anchoredUtilities":[],"connections":[],"variants":[]},{"id":"save_item","slug":"com-ril-ajio--save_item","title":"Save item","description":"Browse from Home through Men’s categories, open a T-shirt, save it, and verify it appears in Wishlist. The final Wishlist also contains two pre-existing saved products, which were not changed.","accentColor":"#64748b","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","capturedAt":"2026-10-18T19:44:14.880568+00:00","userGoalStatus":"completed","variant":{"account_state":"unknown"},"goal":"Browse the category tree down to a product and save it so it appears in the saved collection","boundary":{"kind":"safe_product_boundary","rationale":"The tee saved from the product screen is listed first in the Wishlist collection alongside the two previously saved items, proving the save reached the saved collection.","boundary_occurrence_id":"occ_32b9ad1c7690a31ac8bc9cb0","recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","taxonomy":[{"name":"Favoriting & Pinning","role":"primary","termKey":"content.favoriting_pinning","parentTermKey":"content"}],"primaryTaxonomy":{"name":"Favoriting & Pinning","role":"primary","termKey":"content.favoriting_pinning","parentTermKey":"content"},"flowPatterns":[{"name":"Saving favourites","role":"primary","termKey":"content.favoriting_pinning","parentTermKey":"content"}],"catalogRole":"primary","journeyFamilyId":"saved_items","familyName":"Save item","familyGoal":"Browse the category tree down to a product and save it so it appears in the saved collection","familySummary":"Browse from Home through Men’s categories, open a T-shirt, save it, and verify it appears in Wishlist. 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The bag also still holds a pre-existing sold-out item from before this journey.","accentColor":"#64748b","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","capturedAt":"2026-10-18T19:44:14.880568+00:00","userGoalStatus":"completed","variant":{"account_state":"unknown"},"goal":"Find a men's kurta and add it to the shopping bag in the wanted size","boundary":{"kind":"safe_product_boundary","rationale":"The chosen kurta is in the bag in the selected size at quantity one, confirmed by the added-to-bag toast, the bag badge moving from one to two, and the bag screen listing the item with its price and total. Checkout was not started.","boundary_occurrence_id":"occ_aee37845df054b0b8998762f","recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","taxonomy":[{"name":"Adding to Cart & Bag","role":"primary","termKey":"commerce_finance.adding_to_cart_bag","parentTermKey":"commerce_finance"}],"primaryTaxonomy":{"name":"Adding to Cart & Bag","role":"primary","termKey":"commerce_finance.adding_to_cart_bag","parentTermKey":"commerce_finance"},"flowPatterns":[{"name":"Adding to cart","role":"primary","termKey":"commerce_finance.adding_to_cart_bag","parentTermKey":"commerce_finance"}],"catalogRole":"primary","journeyFamilyId":"shopping_bag","familyName":"Add to bag","familyGoal":"Find a men's kurta and add it to the shopping bag in the wanted size","familySummary":"Searching for a men's kurta from the shopping home, comparing the results, opening one product, choosing the required size and adding it to the bag. Ends on the bag showing the kurta in size L at quantity one with the payable total; payment was deliberately not started. The bag also still holds a pre-existing sold-out item from before this journey.","parentJourneyFamilyId":null,"parentJourneyFamilyIds":[],"isFree":false,"captureStatus":"complete","screenCount":8,"previewCount":3,"lockedScreenCount":5,"previewScreens":["/api/v1/assets/product_asset_e71306698a828869487a0db4","/api/v1/assets/product_asset_876624d454a014f0648f41bc","/api/v1/assets/product_asset_06dd14b82266e89567bed140"],"previewLabels":["Open search","Search for a kurta","Compare the results"],"routeSlug":"add-to-bag","canonicalPath":"/flows/com-ril-ajio/add-to-bag","branches":[],"anchoredUtilities":[],"connections":[],"variants":[]},{"id":"onboarding","slug":"com-ril-ajio--onboarding","title":"Onboarding","description":"First use of the AJIO app end to end: the branded splash, closing the notification opt-in promo, choosing the AJIO storefront, declining the optional network-access request, then signing in from the Account tab with a phone number stored on the device. The app offers the device number through the system picker, prefills it on its own Login or Signup screen and completes verification by itself, with no code to type and without the Continue button being pressed. The journey ends on a settled signed-in Home carrying the account's own profile and bag state. The landing account hub already holds a saved name, email, orders, wallet and cards, so the evidence shows an existing account being resumed; creating a brand-new remote account was not proved here.","accentColor":"#64748b","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","capturedAt":"2026-10-18T19:44:14.880568+00:00","userGoalStatus":"completed","variant":{"account_state":"unknown"},"goal":"Open the shopping app from launch, clear the first-use prompts, choose a storefront and sign in with a phone number so the store is usable on the customer's own account","boundary":{"kind":"safe_product_boundary","rationale":"The customer reached a fully usable signed-in shopping home from the launch of the app: prompts cleared, storefront chosen, and the account's own profile and bag state visibly in effect.","boundary_occurrence_id":"occ_1da4ed21fa86ba3c4dea25b9","recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","taxonomy":[{"name":"Onboarding","role":"primary","termKey":"new_user_experience.onboarding","parentTermKey":"new_user_experience"}],"primaryTaxonomy":{"name":"Onboarding","role":"primary","termKey":"new_user_experience.onboarding","parentTermKey":"new_user_experience"},"flowPatterns":[{"name":"Onboarding","role":"primary","termKey":"new_user_experience.onboarding","parentTermKey":"new_user_experience"}],"catalogRole":"primary","journeyFamilyId":"onboarding","familyName":"Onboarding","familyGoal":"Open the shopping app from launch, clear the first-use prompts, choose a storefront and sign in with a phone number so the store is usable on the customer's own account","familySummary":"First use of the AJIO app end to end: the branded splash, closing the notification opt-in promo, choosing the AJIO storefront, declining the optional network-access request, then signing in from the Account tab with a phone number stored on the device. The app offers the device number through the system picker, prefills it on its own Login or Signup screen and completes verification by itself, with no code to type and without the Continue button being pressed. The journey ends on a settled signed-in Home carrying the account's own profile and bag state. The landing account hub already holds a saved name, email, orders, wallet and cards, so the evidence shows an existing account being resumed; creating a brand-new remote account was not proved here.","parentJourneyFamilyId":null,"parentJourneyFamilyIds":[],"isFree":true,"captureStatus":"complete","screenCount":10,"previewCount":3,"lockedScreenCount":7,"previewScreens":["/api/v1/assets/product_asset_3fbf16344dd98731dcae75e7","/api/v1/assets/product_asset_126c546a1243cd2ac7163960","/api/v1/assets/product_asset_65d412686b9f6d9788a0893b"],"previewLabels":["Open the app","Dismiss the alerts promo","Pick a storefront"],"routeSlug":"onboarding","canonicalPath":"/flows/com-ril-ajio/onboarding","branches":[],"anchoredUtilities":[],"connections":[],"variants":[]},{"id":"shop_trends","slug":"com-ril-ajio--shop_trends","title":"Shop trends","description":"From the settled shopping home, open Right Now, explore its women’s new-drops edit, follow the Bow Details trend into a 411-product listing, save the first top, and verify it appears first in Wishlist. Three older saved products and the existing two-item bag remain unchanged.","accentColor":"#64748b","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","capturedAt":"2026-10-18T19:44:14.880568+00:00","userGoalStatus":"completed","variant":{"account_state":"unknown"},"goal":"Explore the store's trending new-drops destination and save one of its trend products so it appears in the saved collection","boundary":{"kind":"safe_product_boundary","rationale":"The trend product chosen inside the Right Now destination was saved and is readable as the first item of the saved collection, proving the destination's actions produce persistent, account-linked state. Task grouping: standalone. Starts from the launch-settled shopping home, a base a reader can begin from, and runs one coherent goal - find something in the trending new-drops destination and keep it - through the trend listing, the product page and the executed save, to the visible saved-collection result. The intermediate listing and product page exist only to reach that outcome, so they are steps of this goal rather than separate tasks.","boundary_occurrence_id":"occ_bcad07790a95adb49231de8c","recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","taxonomy":[{"name":"Favoriting & Pinning","role":"primary","termKey":"content.favoriting_pinning","parentTermKey":"content"}],"primaryTaxonomy":{"name":"Favoriting & Pinning","role":"primary","termKey":"content.favoriting_pinning","parentTermKey":"content"},"flowPatterns":[{"name":"Saving favourites","role":"primary","termKey":"content.favoriting_pinning","parentTermKey":"content"}],"catalogRole":"primary","journeyFamilyId":"trend_shopping","familyName":"Shop trends","familyGoal":"Explore the store's trending new-drops destination and save one of its trend products so it appears in the saved collection","familySummary":"From the settled shopping home, open Right Now, explore its women’s new-drops edit, follow the Bow Details trend into a 411-product listing, save the first top, and verify it appears first in Wishlist. Three older saved products and the existing two-item bag remain unchanged.","parentJourneyFamilyId":null,"parentJourneyFamilyIds":[],"isFree":false,"captureStatus":"complete","screenCount":8,"previewCount":3,"lockedScreenCount":5,"previewScreens":["/api/v1/assets/product_asset_10a5cdc7aef2c5ce6f68fb52","/api/v1/assets/product_asset_207de326e82ce463b9aa989e","/api/v1/assets/product_asset_15adee66984b7906f0413978"],"previewLabels":["Open AJIO","Start at Home","Explore new drops"],"routeSlug":"shop-trends","canonicalPath":"/flows/com-ril-ajio/shop-trends","branches":[{"id":"shop_fandom","slug":"com-ril-ajio--shop_fandom","title":"Shop fandom","description":"From the shopping Home branch, open Fandom, choose the Formula 1 collection, compare its 683 products, inspect a Ferrari T-shirt, and review available sizes plus the readable garment measurements. No item was added and no purchase or payment was attempted.","accentColor":"#64748b","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","capturedAt":"2026-10-18T19:44:14.880568+00:00","userGoalStatus":"completed","variant":{"account_state":"unknown"},"goal":"Find licensed merchandise for an interest through Fandom and evaluate a product's details, available sizes and fit measurements","boundary":{"kind":"safe_product_boundary","rationale":"Reached a concrete licensed Formula 1 product and readable size availability and garment measurements, completing a useful evaluation without adding or purchasing it. Task grouping: standalone. The evidenced clean-launch and settled Home provide a comprehensible start; the path independently pursues one licensed-merchandise evaluation through a concrete product and ends with readable fit measurements.","boundary_occurrence_id":"occ_43b7c9fed3cbf8bf2c541270","recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","taxonomy":[{"name":"Browsing & discovering","role":"primary","termKey":"content.browsing_discovering","parentTermKey":"content"}],"primaryTaxonomy":{"name":"Browsing & discovering","role":"primary","termKey":"content.browsing_discovering","parentTermKey":"content"},"flowPatterns":[{"name":"Browsing","role":"primary","termKey":"content.browsing_discovering","parentTermKey":"content"}],"catalogRole":"subflow","journeyFamilyId":"fandom_shopping","familyName":"Shop fandom","familyGoal":"Find licensed merchandise for an interest through Fandom and evaluate a product's details, available sizes and fit measurements","familySummary":"From the shopping Home branch, open Fandom, choose the Formula 1 collection, compare its 683 products, inspect a Ferrari T-shirt, and review available sizes plus the readable garment measurements. No item was added and no purchase or payment was attempted.","parentJourneyFamilyId":"trend_shopping","parentJourneyFamilyIds":["trend_shopping"],"isFree":false,"captureStatus":"complete","screenCount":7,"previewCount":3,"lockedScreenCount":4,"previewScreens":["/api/v1/assets/product_asset_9f3a5d3f73d7a262ba9021cc","/api/v1/assets/product_asset_e9e30db78cf75ebb1ab790dc","/api/v1/assets/product_asset_56900c92f3bd9874c377b78f"],"previewLabels":["Open AJIO","Start at Home","Browse fandom"],"routeSlug":"shop-fandom","canonicalPath":"/flows/com-ril-ajio/shop-fandom","branches":[],"anchoredUtilities":[],"connections":[],"relation":{"id":"shop_trends_to_fandom","type":"branch","label":"The Fandom tab leaves the frozen shopping Home anchor and lands on the settled Character Shop, where this distinct licensed-merchandise evaluation begins.","parentJourneyId":"shop_trends","anchorStepId":"shop_trends_step_01","anchorStepTitle":"Start at Home","childJourneyId":"shop_fandom","childEntryStepId":"shop_fandom_step_02","childEntryStepTitle":"Browse fandom","returnStepId":null,"returnStepTitle":null,"sortOrder":0}}],"anchoredUtilities":[],"connections":[],"variants":[]},{"id":"save_address","slug":"com-ril-ajio--save_address","title":"Save address","description":"Adding a new delivery address to the signed-in shopping account. 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The contact name and phone number were already prefilled by the account; no payment or order was involved.","accentColor":"#64748b","appSlug":"com-ril-ajio","appName":"AJIO","brandColor":"#64748b","appId":"app_03ba181d6c6c179fac7f","capturedAt":"2026-10-18T19:44:14.880568+00:00","userGoalStatus":"completed","variant":{"account_state":"unknown"},"goal":"Add a new delivery address to the shopping account and see it saved in the address list","boundary":{"kind":"safe_product_boundary","rationale":"The submitted address was saved: the list returned with an 'Address created' confirmation and the new entry listed under All Address beside the untouched default. No re-authentication or verification step was required.","boundary_occurrence_id":"occ_bc9ff1588026f1e86fa2af17","recovery_occurrence_ids":[],"confirmation_occurrence_id":null},"releaseId":"fc04397d-6df5-40ac-8b00-6f77ebce4c49","taxonomy":[{"name":"Managing addresses","role":"primary","termKey":"misc.manage_addresses","parentTermKey":"misc"}],"primaryTaxonomy":{"name":"Managing addresses","role":"primary","termKey":"misc.manage_addresses","parentTermKey":"misc"},"flowPatterns":[{"name":"Managing addresses","role":"primary","termKey":"misc.manage_addresses","parentTermKey":"misc"}],"catalogRole":"primary","journeyFamilyId":"addresses","familyName":"Save address","familyGoal":"Add a new delivery address to the shopping account and see it saved in the address list","familySummary":"Adding a new delivery address to the signed-in shopping account. From the launch splash and the store chooser, the journey opens My Account, scrolls to the Address row and the saved Addresses list, then fills the Add Address form: the pincode resolves City and State automatically, the street is entered, and the address type stays Home with 'Make as default address' left unchecked. The first Save is rejected with an inline 'Please enter your Flat number/Building Name' message; after filling that field the second Save succeeds and the Addresses list returns with an 'Address created' confirmation and the new entry listed under All Address beside the untouched default address. The contact name and phone number were already prefilled by the account; no payment or order was involved.","parentJourneyFamilyId":null,"parentJourneyFamilyIds":[],"isFree":false,"captureStatus":"complete","screenCount":13,"previewCount":3,"lockedScreenCount":10,"previewScreens":["/api/v1/assets/product_asset_67023e0451df684ab5ef2e32","/api/v1/assets/product_asset_e4a7492df70e762a9721c00a","/api/v1/assets/product_asset_9daf57993b8ff370a4fdbbf1"],"previewLabels":["Open the app","Keep the AJIO store","Go to My Account"],"routeSlug":"save-address","canonicalPath":"/flows/com-ril-ajio/save-address","branches":[],"anchoredUtilities":[],"connections":[],"variants":[]}],"utilities":[],"subflows":[{"id":"shop_fandom","slug":"com-ril-ajio--shop_fandom","title":"Shop fandom","description":"From the shopping Home branch, open Fandom, choose the Formula 1 collection, compare its 683 products, inspect a Ferrari T-shirt, and review available sizes plus the readable garment measurements. 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No item was added and no purchase or payment was attempted.","parentJourneyFamilyId":"trend_shopping","parentJourneyFamilyIds":["trend_shopping"],"isFree":false,"captureStatus":"complete","screenCount":7,"previewCount":3,"lockedScreenCount":4,"previewScreens":["/api/v1/assets/product_asset_9f3a5d3f73d7a262ba9021cc","/api/v1/assets/product_asset_e9e30db78cf75ebb1ab790dc","/api/v1/assets/product_asset_56900c92f3bd9874c377b78f"],"previewLabels":["Open AJIO","Start at Home","Browse fandom"],"routeSlug":"shop-fandom","canonicalPath":"/flows/com-ril-ajio/shop-fandom","variants":[]}],"unplacedSubflows":[],"animations":[]}}